Most of the IT services providers and business process outsourcing firms have always been focused on the goal of addressing customer needs through cost-effective, timely, and high-quality service offerings. Robotic process automation (RPA) replaces functions once performed by humans with software-driven robots that help speed processes and drive quality. Clients using RPA have acquired 24*7 transaction processing capability, 100% accuracy and a 60% reduction in turnaround time.